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FAQ

What type of gear does Out of Bounds rent out?

We have teamed up with our key partner Mammut Swiss 1862 from Switzerland to give you the highest quality product on the market.

Mammut produces the safest and most reliable products to be in the outdoors.

Out Of Bounds Rentals supplies Hiking Jackets, Backpacks, Sleeping Bags and Avalanche Safety Equipment, just to name a few.

ORDER PLACEMENT AND CANCELLATION:

In which countries is Out of Bounds Rentals available?

Out of Bounds Rentals is currently only available in Australia.

I’m not sure what I need.  Is there someone I can speak to?

Absolutely. Contact our Customer Service team via adventure@outofbounds.com.au or call 03 9068 8205 and they will be happy to provide you with some advice.

How long can I rent an item for?

You can rent products for as long as you like. During the order process, you are free to select the duration and date range of your rental for up to 14 days. If you'd like to have the gear for longer, please get in contact with us directly.

It is a 2-day minimum for usage of the product. You are not charged for your shipping or packing days.

Eg. If going on a Friday – Sunday hike, you would need to put in a 3 day hire but could book to pick up on Wednesday to allow time for you to pack, and then return the goods on Monday.

Can I cancel my order?

You can cancel your order up to 7 days prior to your planned travel date. Please note that it will take a few days for the refund to appear in your account.

Full refunds will be given for any trips which are cancelled due to Covid restrictions.

Can I rent more than one item at a time?

You can rent as many items as you want from the product range available for rental.

Is it possible to extend the duration of my rental after I have received my order?

You can almost always extend your rental duration.  Please contact Customer Service on adventure@outofbounds.com.au or call 03 9068 8205 to organise this.

What happens if one or more products I ordered do not fit?

You will receive your order 2-3 days prior to the date you indicated for your adventure. Once the package arrives, please try on your products and in case one or more do not fit, contact our Customer Service team on adventure@outofbounds.com.au or call 03 9068 8205.

DELIVERY INFORMATION:

What are the delivery options?

You can choose between a standard home delivery or pick up from our Dingley Village rental store. We are currently only delivering to Metro Melbourne but hope to expand this in early 2022.

 

The Dingley Village rental store is at Blacklight Distribution, unit 15/42-44 Garden Boulevard, Dingley Village, VIC, 3172.

 

Can I change my delivery address and/or date of rental once I have booked my order?

Please contact customer service on adventure@outofbounds.com.au or call 03 9068 8205 to request this.

What are the shipping costs?

If you have selected delivery, you have the option of one way delivery in Metro Melbourne, with you returning the goods to the warehouse after use for $30. Two way delivery in Metro Melbourne is $60. Shipping will be calculated into the cost at check out based on your preferences.

You are welcome to pick up from and return to our rental store in Dingley Village with no shipping charge.

 

What is the delivery time? 

Out of Bounds Rentals offers standard deliveries which take about 2 to 3 days for orders to arrive once they have left our warehouse.

You will receive your rental order 2-3 days before your selected travel date to allow packing and preparation time before you travel.

Please contact Customer Service if you need an update on delivery.

 

My order did not arrive on time.

Don’t panic!!

We are sorry for the inconvenience caused. Contact Customer Service on adventure@outofbounds.com.au or call 03 9068 8205 and we will directly contact the carrier to request a fast delivery of your order. If the carrier is unable to deliver to you as scheduled, you will receive a full refund.

 

RETURNS:

How do I return my rental product?

It's possible to return your products using 3 methods.  These can be selected at the time of placing your order:

  1. You can package up the goods and leave the return package with the return slip showing in a secure place and we’ll arrange the pickup from your house or office.
  2. Drop the goods off at one of our partner drop off points or the store in Dingley Village.
  3. You can drop off your return package at an Auspost collection point using the return label that was sent with the initial delivery.

How long do I have to return my rental order?

Relax when you return from your trip. You have 2 days after your planned return date to organise the collection or return of your order. 

What happens if I do not return my pieces?

If you are unable to return your order on time, please contact our Customer Service team as soon as possible to discuss extending your rental. If you keep your products without purchasing them or extending your rental, you will be automatically charged the difference between the sale price and the rental cost of the item.

Can I keep the products I rented?

Yes of course!

Contact the team at Out of Bounds, we’ll calculate the product price by subtracting the amount of money you've already spent renting from the full price of the product. The leftover amount is what you pay.

 

PRODUCT CLEANING AND DAMAGE:

Do I need to clean the garment?

Please clean off any mud or unwanted smells.

You do not need to thoroughly clean the garments to send them back. We sort, inspect, repair and clean all products once they have been returned.

You can of course clean the clothes during your rental period if necessary. Please read the washing instructions supplied with each item carefully.

We also use an antimicrobial that we spray onto our sleeping bags and sleeping pads.

I have damaged one of more of item during my rental period.

Accidents happen. Clothes are meant to be worn in. Has the product been stained, damaged or punctured? Damage insurance is included in the price so you won’t be charged extra. Don't try to remove stubborn stains or repair a hole. Once you've returned the items, our experts will take care of it. If the item has been considerably damaged, contact customer service and we will find a solution.

Do you clean the products between rentals?

Absolutely.  Hygiene is an important part of our rental service. All items are inspected, washed, sanitised using an ozone process and repaired (if necessary).

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